Monday, May 31, 2010

Meeting Manners

As an attendee at a meeting, its your job to :

✿ Arrive on time, even a few minutes before.

✿ Introduce yourself to anyone new before the meeting starts.

✿Turn off your cell phone completely.

✿ Bring all the proper materials connected with the subject to the meeting.

✿ Do not interrupt - ever. Wait your turn.

✿ Raise your hand, informally, when you want to say something wait to catch the leader's eye, and wait for a signal to begin.

✿ Do not bring food to the meeting. It is rude to eat to in front of others when the meeting does not call for a meal.

✿Remember to congratulate a coworker who made a fine presentation to the room. A quick four word email will do it: " Nice job today Erich !

Saturday, May 29, 2010

the 3 F's: Feel, Felt, Found

Handling Conflict over the Telephone -

Be especially aware of your tone of voice. More than ever, it needs to be pleasant, concerned, patient, informed and caring. Lower voices are perceived to be more mature, confident and in control.

Listen very carefully so you understand exactly what happened. Often the details can tell you just how deeply the Guest has been offended, and they can give you ideas for what action you need to take next.

Empathize with their feelings, regardless of whether or not you agree. You can still relate to the fact that they are feeling hurt, offended, or wronged in some way.

Propose a plan of action. Offer some next steps that may keep the Guest from having the problem in the future, or will at least let the Guest know that the appropriate people will be notified so it doesn't happen again to anyone else. You could offer some kind of compensation, if it is warranted.

The 3 F's: Feel, Felt, Found-
I understand how you could feel that way. Others have felt that way too, and they found, after an explanation, that guideline made sense.

Friday, May 28, 2010

Proper business and social etiquette needs to be practiced in visual, verbal, and written communication. As business becomes more socially-oriented, companies are looking increasingly to those men and women who possess class and style, as well as technical skills.

Proper business etiquette begins with introductions. Effective introductions are staged in three parts:
1. Entrance (good posture)
2. Verbal introduction
3. Handshake (firm)

Who gets introduced to whom is determined by precedence (pecking order).
An easy rule to remember is to always say the more important individuals name first. example - "Mr. Guest , may I introduce Dave Omel, our director." The Guest (or client) is always the more important person. Finally, always rise for an introduction, to show respect.

About gender-based introductions: Men and women should be treated according to the aforementioned protocol. Special treatment according to "gender" is out. In business world there are no genders; we do business with professionals.